Cannot hear anyone in Microsoft Teams

Test your speakers first

Press Test my speakers above. If you hear the left and right sounds here, your phone or computer can play sound and the problem is inside Teams: its volume, its output device or a call setting. If you hear nothing on this page either, fix the device first with the Windows, Mac, iPhone or Android guide.

Quick checks

• A headset with its own volume wheel or mute button can be muted while Teams looks normal.
• Quit other calling apps, then quit Teams fully from the system tray or menu bar and open it again.
• If you hear others but they sound robotic, the network is the cause: use a cable or move closer to the Wi-Fi router.

Teams sound not working on Windows

1. In Teams, open Settings and more (⋯) › Settings › Devices. Under Audio settings, choose the Speaker and use the test sound.
2. Use Make a test call on the same page (most work and school accounts) to hear a recording of yourself.
3. During a meeting, open More › Settings › Device settings to switch the speaker without leaving.
4. Open Settings › System › Sound › Volume mixer. Check that Microsoft Teams is not muted or set to zero there, and that its Output device is Default or the speakers you use.

Teams sound not working on Mac

1. In Teams, go to Settings › Devices and choose the speaker.
2. Open System Settings › Sound › Output, select the speakers or headphones you want and check that Mute is not ticked. AirPods and displays connected over HDMI often take over the output.
3. After changing devices, quit Teams with Cmd+Q and open it again.

Teams sound not working on iPhone and iPad

1. Tap the audio button in the call to choose iPhone, Speaker or a Bluetooth device.
2. During the call, press the volume up button. Call volume on an iPhone is separate from music and video volume, so it can be very low even when other sounds are loud.

Teams sound not working on Android

1. Tap the speaker icon in the call to switch between the speaker, the earpiece and Bluetooth.
2. Press a volume button, then tap the ⋮ or settings icon next to the slider. Android has separate sliders for Media, Call, Ring and Notifications: raise the one that matches what you cannot hear.