WeChat sound not working

Test your speakers first

Press Test my speakers above. If you hear the left and right sounds here, your phone or computer can play sound and the problem is inside WeChat: its volume, its output device or a call setting. If you hear nothing on this page either, fix the device first with the Android, iPhone, Windows or Mac guide.

The most common cause: earpiece mode

WeChat can play voice messages through the earpiece instead of the speaker. When this is on, voice messages are only audible with the phone at your ear. The switch is called Use Earpiece or Play via Earpiece and is in Me › Settings (under Chats or General, depending on the version). While a voice message plays, WeChat may also show a banner to switch between earpiece and speaker.

Quick checks

• Turn Bluetooth off for a moment. Calls and sound often go to earbuds in their case, a smartwatch or a car that is still connected.
• Raise the volume while the voice message is playing, so you change the right volume.
• Update WeChat: calling problems after a system update are usually fixed in the next version.

WeChat sound not working on Android

1. Press a volume button, then tap the ⋮ or settings icon next to the slider. Android has separate sliders for Media, Call, Ring and Notifications: raise the one that matches what you cannot hear.
2. Phones sold in China (Xiaomi, Huawei, Honor, Oppo, Vivo) have a second permission and battery manager. Allow WeChat to run in the background and to show notifications, or calls can ring late and without sound.
3. Check WeChat › Me › Settings › Notifications for message sounds.

WeChat sound not working on iPhone

1. Turn off Use Earpiece in WeChat's settings if voice messages are quiet.
2. During the call, press the volume up button. Call volume on an iPhone is separate from music and video volume, so it can be very low even when other sounds are loud.
3. Silent mode and Focus modes mute message alerts. Allow WeChat in the Focus settings if you need its sounds.

WeChat sound not working on Windows

1. Open Settings › System › Sound and, under Output, choose the speakers or headphones you want. Windows often switches to a monitor (HDMI or DisplayPort), a headset or a virtual device. WeChat for Windows follows the default output device.
2. Open Settings › System › Sound › Volume mixer. Check that WeChat is not muted or set to zero there, and that its Output device is Default or the speakers you use.
3. Sign out of WeChat and sign in again after changing devices.

WeChat sound not working on Mac

1. Open System Settings › Sound › Output, select the speakers or headphones you want and check that Mute is not ticked. AirPods and displays connected over HDMI often take over the output.
2. Quit WeChat completely (WeChat › Quit WeChat) and open it again so it uses the new device.