Cannot hear anyone in Zoom

Cannot hear anyone in Zoom

Fix Zoom meetings where you hear nothing or the sound is too quiet.

Updated: November 8, 2026

Test your speakers first

Press Test my speakers above. If you hear the left and right sounds here, your phone or computer can play sound and the problem is inside Zoom: its volume, its output device or a call setting. If you hear nothing on this page either, fix the device first with the Windows, Mac, iPhone or Android guide.

The three most common Zoom causes

  • Audio not joined. If the bottom-left button says Join Audio, you hear nothing until you click it and choose Join with Computer Audio. On a phone, tap Join Audio and choose internet audio (WiFi or cellular data).
  • Wrong speaker. Click the arrow next to the microphone button and choose the speaker under Select a Speaker. Laptops with a monitor and a headset show several outputs.
  • Zoom volume low. Zoom has its own output volume slider, separate from the system volume.

You can check sound before a meeting at zoom.us/test.

Zoom sound not working on Windows

  1. In Zoom, open Settings › Audio. Choose the speaker, click Test Speaker and raise the Output Volume slider.
  2. Open Settings › System › Sound › Volume mixer. Check that Zoom is not muted or set to zero there, and that its Output device is Default or the speakers you use.
  3. Open Settings › System › Sound and, under Output, choose the speakers or headphones you want. Windows often switches to a monitor (HDMI or DisplayPort), a headset or a virtual device.

Zoom sound not working on Mac

  1. In Zoom, open Settings › Audio, choose the speaker and use Test Speaker.
  2. Open System Settings › Sound › Output, select the speakers or headphones you want and check that Mute is not ticked. AirPods and displays connected over HDMI often take over the output.

Zoom sound not working on iPhone and iPad

  1. Tap Join Audio if it is shown, then use the speaker icon at the top left to switch between the speaker, the earpiece and Bluetooth.
  2. Raise the volume with the side buttons during the meeting.

Zoom sound not working on Android

  1. Tap Join Audio and choose internet audio.
  2. Tap the speaker icon at the top left to turn on the speakerphone, and raise the call volume with the volume buttons.