Updated: November 8, 2026
Test your speakers first
Press Test my speakers above in Safari. If you hear the left and right sounds here, the speakers work and the problem is in the call settings. If you hear nothing on this page either, turn off Silent mode and check the volume, then follow the iPhone or Mac guide.
Quick checks
- Turn Bluetooth off for a moment. Calls and sound often go to earbuds in their case, a smartwatch or a car that is still connected.
- Tap the audio button in the FaceTime controls to choose iPhone, Speaker or another device.
- Call volume is separate from music volume. Press the volume up button during the call.
FaceTime sound not working on iPhone
- Check Settings › Accessibility › Touch › Call Audio Routing and set it to Automatic.
- Check Settings › Accessibility › Audio & Visual: Mono Audio and the Balance slider change how sound comes out of the speakers and headphones.
- Remove the case and screen protector. FaceTime audio without the speakerphone comes from the earpiece at the top; dust or a protector can block it. Brush it gently with a dry, soft brush.
- Restart the iPhone and update iOS in Settings › General › Software Update.
FaceTime sound not working on iPad
- The iPad speakers are on its short edges. A keyboard case or your hands can cover them in landscape.
- Disconnect a USB-C adapter, headset or Bluetooth speaker: the iPad sends sound to it as soon as it is connected.
- Check Mono Audio and Balance in Settings › Accessibility › Audio & Visual.
FaceTime sound not working on Mac
- Open FaceTime and choose Video in the menu bar: the output device list is there, separate from the microphone.
- Open System Settings › Sound › Output, select the speakers or headphones you want and check that Mute is not ticked. AirPods and displays connected over HDMI often take over the output.
- If no output works, open Terminal and run sudo killall coreaudiod, or restart the Mac.